tag:blogger.com,1999:blog-51345052409010167492011-07-30T12:43:47.523-07:00Ken Feinsteinhttp://www.blogger.com/profile/03152481207144448963noreply@blogger.comBlogger11100tag:blogger.com,1999:blog-5134505240901016749.post-11544070498132298722010-04-14T08:06:00.000-07:002010-04-14T08:25:35.343-07:00Having problems with your Laser Printers? Look at these simple<br />solutions to some very common problems you may be experiencing:<br /><br /><strong>Solving Common Problems with your HP LaserJet Printers</strong><br /><br /><strong><em>1. Toner does not stick to the page or smears</em></strong><br /><br />What to do to correct:<br /><br /> a. The fuser assembly may be defective or it is at the end of life. The solution is to<br /> replace the fuser . The fuser is considered a consumable and can be replaced by a<br /> MIDCOM technician as part of the PM Kit, or<br /> b. You may have a defective toner cartridge. Simply replace the cartridge and see if<br /> this fixes the problem, or<br /> c. Toner may have spilled into the printer. Clean out the printer.<br /> d. If the problem persists, call MIDCOM at (800) 643-2664.<br /><br /><em><strong>2. Paper Jams (This is among the most common problem with laser printers.)</strong><br /></em> <br /> Here are the most common causes:<br /><br /> a. Dust, grime, or just plain dirt has made its way into the printer<br /> b. Worn rollers<br /> c. The wrong paper type is being used.<br /><br /><strong>What to do to lessen the chance of paper jams :</strong><br /><br /> a. Periodically clean the printer yourself or schedule a semi-annual or annual PM<br /> check-up with MIDCOM.<br /> b. Call MIDCOM periodically to replace the rollers with the installation of a new<br /> Preventative Maintenance Kit.<br /> c. Check your user manual to make sure that the paper that you are using falls within<br /> the specifications outlined for this printer. Paper that is too light or too heavy will<br /> cause jams.<br /><br /><strong><em>3. Printer is displaying a 50.4 error message</em></strong><br /> <br /> This indicates a problem with the power supply.<br /><br /> What to do to correct this problem:<br /><br /> a. If the printer is plugged into a UPS, or a power strip, unplug it and plug the printer<br /> directly into the wall.<br /> b. A laser printer should never be plugged into a UPS because of the power surges<br /> required by the printer. These surges are required by the printer to keep the fuser<br /> assembly warm.<br /> c. If the above does not work, call MIDCOM for service at (800) 643-2664.<br /><br /><strong><em>4. Trouble printing envelopes</em></strong><br /><br /> Envelopes can cause problems for laser printers. Choose envelopes that are close<br /> to 20lb. paper in weight and thickness. Also, make sure that the adhesive on the<br /> envelope is capable of withstanding the heat that the fuser puts out to keep the<br /> printing on the page. If you don’t, the envelopes will come out of the printer<br /> already sealed. If envelopes are coming out of the printer wrinkled, they may be<br /> too stiff for the paper path. Open the rear of the printer and let them exit at that<br /> location.<br /><br /><strong><em>5. Part of or all of the printed page is faded</em></strong><br /><br /> There are usually three conditions that cause this:<br /><br /> a. The printer is low on toner, or<br /> b. The print density is set too low, or<br /> c. The printer may have the Economode turned on.<br /><br /> What to try to correct faded printing:<br /><br /> a. Remove the toner cartridge, and shake. This will redistribute the toner and often<br /> will temporarily solve the problem. However, this usually indicates it is time to<br /> install a new cartridge.<br /> b. Turn Economode off.<br /> c. Run a self-test and look at the settings for print density. You may want to increase<br /> the setting.<br /> d. If after you have tried the above corrections and you are still having a problem,<br /> call our company at (800) 643-2664 to schedule a service call.<br /><br /><strong><em>6. Printer is displaying a 79 error</em></strong><br /><br /> A 79 error can be the result of a problem with the network print server that<br /> services the printer. When troubleshooting a 79 error, first open the Printer folder<br /> from the Start menu on the Print Server to make sure there are no jobs pending. A<br /> 79 error can also indicate a failure of a printer add-on component, such as an MIO<br /> card or a RAM module. All add-ons should be removed and then added back to<br /> the printer one by one to determine which module may be at fault.<br /><br /><strong><em>7. Can’t find a driver for a particular operating system</em></strong><br /><br /> As new operating systems are released, new drivers need to be loaded for your<br /> exiting printers. It is best to consult the printer manual and find out what printers<br /> the drivers will emulate. While not all of the functionality of the printer will be<br /> available under the emulation, at least basic printing will work. Most HP printers<br /> will print with the HP LaserJet II driver installed, although specific options, such<br /> as duplexing, will not work.<br /><br /><strong><em>8. Printer is not printing from the expected tray</em></strong><br /><br /> Look in two places to correct this particular error:<br /><br /> a. First, look on the printing PC. If the application is set to print to the wrong paper<br /> tray, correct it with the application by clicking on Printer Properties and find the<br /> Tray selection source.<br /> b. Second, check the printer. Make sure that the paper size on the control panel<br /> matches what is actually in the paper tray.<br /><br /><em><strong>9. Ghosting (This is an issue when an image prints correctly, but a much lighter copy also prints elsewhere)</strong></em><br /><em><strong> </strong><br /></em>Possible causes are:<br /><br /> a. Bad power outlet.<br /> b. The drum or the imaging kit is near the end of life.<br /><br />What to do to correct:<br /><br /> a. Plug in another printer to the same outlet to see if the same thing happens on this<br /> new printer. If so, have an electrician check the voltage in the outlet and correct<br /> the problem.<br /> b. Call MIDCOM at (800) 643-2664 to install a new Preventative Maintenance Kit,<br /> which includes a new imaging kit and drum.<br /><br /><strong><em>10. Printer picks up all the paper from the manual feed tray rather than one sheet</em></strong><br /><br /> The pad that is responsible for separating the paper has likely worn out and needs to be<br /> replaced. It is also possible that the paper is wet due to humidity. Make sure the paper is<br /> properly stored and that it is “fanned” before putting it into the printer.<br /><br /> <strong>5 Reasons To Do Business With MIDCOM</strong><br /><br /> • Reduce cost of repairs. We offer a Free Analysis of all of your printers.<br /> Once we understand your mission critical printing requirements, we can<br /> then recommend the correct money saving plans for you -- Contract,<br /> Time and Material, Depot, or perhaps a combination of various services.<br /><br /> • In business since 1982, we offer decades of experience.<br /><br /> • Our goal is to get you up and running fast -- Less Downtime means<br /> Saving Money.<br /><br /> • We dispatch only well trained technicians, familiar with your printer<br /> or plotter brand(s)<br /><br /> • And with MIDCOM, the work is always guaranteed.<br /><br />Remember, with MIDCOM, calling our national toll-free number,<br /><strong>1-800-643-2664</strong>, is the same as calling locally.<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/5134505240901016749-1154407049813229872?l=midcomprinterrepair.blogspot.com' alt='' /></div>Ken Feinsteinhttp://www.blogger.com/profile/03152481207144448963noreply@blogger.com0